Returns & Refunds Policy
MERLINS MONEY-BACK PROMISE
We offer a no-quibble money back guarantee on any item (other than the exceptions detailed below).
Return items must be returned to us within 30 days from the date goods are dispatched to you.
Return items must be returned as unused and in the same packaged condition they were sent out in.
We do try to be as helpful as we possibly can. Sometimes hard to know exactly what part you'll need until you have it in your hand, in this case talk to us for guidance. If you're still unsure which Goodridge Union or Jetex Exhaust bend you need then buy 2 or 3 and we'll refund you for the parts returned and unused.
EXCEPTIONS TO THE FULL REFUND POLICY -
*SPECIAL ORDERS - this refers to an item which has been made up specifically for you to your own specifications (i.e. not a standard ‘off the shelf’ item). 'Special Orders' also refers to any part ordered which is not normally kept stocked on our own shelves due to insufficient demand, or parts for a low volume of vehicles. Special orders are non refundable unless there is a geniune fault or the item delivered has not followed the original specification of the order placed.
*GIFT VOUCHERS - we do not offer refunds on gift vouchers
Please note that we will credit on the cost of the goods only, not on the carriage out or return carriage costs.
Our money-back promise is valid for 30 days from the date goods are dispatched to you.
If you are returning an item, please firstly make sure that the item and its packaging is returned in the same condition that is was sent out in. Return your item along with any notes to the following address -
Castle Combe Circuit
Once your returned item has been received by us and we have checked that it's all in good condition then we will endeavour to refund you in full within 5 days of receipt.
Any questions, please call us on 01249 782101 or email firstname.lastname@example.org