COVID19 UPDATE

Following government advice and latest news from the UK and worldwide, we are keeping you updated here.


***UPDATE SEPTEMBER 2020***

WE’RE OPEN. Taking your Online orders and orders by Phone, plus our Track-side shop at Castle Combe is now open - Mon-Fri and Sat mornings 9-12.30 (plus car race days 9-4pm).

IF YOU CAN, WE WOULD ASK YOU TO KINDLY ORDER ONLINE. THIS HELPS US TO DELIVER THE QUICKEST SERVICE ALL ROUND TO ALL OUR LOVELY CUSTOMERS. THANK YOU. 

Please note - there are restrictions with customer access inside our shop (Racewear & Showrooms remain closed to visitors - shop counters are repositioned to help distancing). More below.

* OUR IN-SHOP SAFETY MEASURES - We ask customers to respect distancing rules at all times. There are restrictions with customer access inside our shop - The Racewear and Showrooms remain closed to visitors. Our shop counters have been repositioned to aid distancing and restricted access. There are markings on the floor to guide safe distancing and we supply hand sanitiser at the counter. Please wear a face mask if you enter the shop. See more below.

And, don't forget - we are offering (by appointment only) an 'ORDER & COLLECT' service for parts, and a 'DROP & COLLECT' service for Fire Extinguisher servicing. More below.

* Please note regarding entry to the Circuit - the following rules have been set by Castle Combe Race Circuit. Entrance to the Circuit, and therefore to our shop in the Paddock, is currently via the Blue 'Competitors' gate only. This gate will be unlocked during the day but must be kept closed. Please enter the Circuit here and close the gate behind you.  *Please also note that the Circuit are not currently allowing under 16's on site.


 

ONLINE & PHONE ORDERS

We are taking orders through our website and over the phone. 

FOR QUICKEST SERVICE & DELIVERY ALL ROUND - ORDER ONLINE

*A note to returning customers - If you are working from home and need your delivery sent to a different address from the address we have on record / in your account - please make this clear to us so that we can make sure alternative delivery arrangements are applied to your order.

 

THE MERLIN TRACK-SIDE SHOP & SHOWROOMS, CASTLE COMBE CIRCUIT

As above, the Track-side shop at Castle Combe is now open again Mon-Fri and Sat mornings 9-12.30 (plus car race days 9am-4pm). 

Please note - the following restrictions to customer access inside our shop -

* We ask customers to respect safe distancing rules at all times.

* There are restrictions with customer access inside our shop - The Racewear room and Showrooms remain closed to visitors.

* Our shop counters have been repositioned (see photos) to aid distancing and restricted access.

* There are markings on the floor to guide safe distancing and we supply hand sanitiser at the counter.

* Please wear a face mask if you enter the shop.

 

NB - The following rules are set by Castle Combe Race Circuit - Entrance to the Circuit, and therefore to our shop in the Paddock, is currently via the Blue 'Competitors' gate only. This gate will be unlocked during the day but must be kept closed. Please enter the Circuit here and close the gate behind you.  *Please also note that the Circuit are not currently allowing under 16's on site.

 

SHIPPING & DELIVERIES

Everything is currently running as normal 

 

RETURNS

We are accepting and processing returns in the usual way, with usual exceptions regarding 'special orders'. However, during this time please expect a delay of up to 4 days for your replacement / refund.  This is due to your return being quarantined for 3 days before we open. Please see our full Returns Policy

 

CUSTOMER COLLECTION SERVICES (STRICTLY BY APPIONTMENT ONLY)

We are offering a 'collect from Merlin' service for Parts and 'drop and collect' for Fire Extinguisher servicing.

 

ORDER & COLLECTION OF PARTS

To minimise the risk of Covid infection - this is how we currently operate.

PLEASE NOTE:

* You can place your order through our website www.merlinmotorsport.co.uk and choose the 'COLLECTION AT MERLIN' option at check-out. Or, place your order by phone 01249 782101.

* Goods will be handed over at the shop, safety measures below being observed (see below).

* This system offers a quicker way to get your parts, and is strictly by appointment only.

* Parts will be ready for collection from next working day, providing the parts are in stock.


1) Place order by phone or online (using 'Collection at Merlin' option) and pay. You can check stock availability on the part/s page of our website before you order.

2) We will advise you when your order is ready for collection.

3) On the agreed day of collection please come to the shop. We will have your part/s ready for you. 

 

NB * SAFETY MEASURES - We ask customers to respect distancing rules at all times. There are restrictions with customer access inside our shop - The Racewear and Showrooms remain closed to visitors. Our shop counters have been repositioned to aid distancing and restricted access. There are markings on the floor to guide safe distancing and we supply hand sanitiser at the counter. Please wear a face mask if you enter the shop. 

NB * The following rules are set by Castle Combe Race Circuit - Entrance to the Circuit, and therefore to our shop in the Paddock, is currently via the Blue 'Competitors' gate only. This gate will be unlocked during the day but must be kept closed. Please enter the Circuit here and close the gate behind you.  *Please also note that the Circuit are not currently allowing under 16's on site.

 

DROP OFF & COLLECTION OF FIRE EXTINGUISHERS (FOR SERVICING)

To minimise the risk of infection - this is how we currently operate.

PLEASE NOTE:

* You can drop and collect your extinguisher at the shop, or send them to us via post.

* We MUST know in advance which type of extinguisher you intend to send us as there are a limited few that can only be serviced by the manufacturer.

* To minimise the risk of cross contamination we will receive your extinguisher and put it aside for 3 days before unpacking.

* This service is strictly by appointment only.


1) Please contact us by phone or email before arranging to drop off, or send, your extinguisher. We will need to know exactly what type of extinguisher you have prior to you sending it or bringing it to us.

2) Once we have confirmed that we can service your extinguisher - please let us know when you intend to either drop it off to us, or when, and how, you will post/courier your extinguisher to us - taking our open hours into account.

3) We will advise you when your extinguisher has been serviced and is ready to collect, or when we have shipped it back to you.

4) On the agreed day of collection please come to the shop. We will have your serviced extinguisher ready for you.


NB * SAFETY MEASURES - We ask customers to respect distancing rules at all times. There are restrictions with customer access inside our shop - The Racewear and Showrooms remain closed to visitors. Our shop counters have been repositioned to aid distancing and restricted access. There are markings on the floor to guide safe distancing and we supply hand sanitiser at the counter. Please wear a face mask if you enter the shop.

NB * The following rules are set by Castle Combe Race Circuit - Entrance to the Circuit, and therefore to our shop in the Paddock, is currently via the Blue 'Competitors' gate only. This gate will be unlocked during the day but must be kept closed. Please enter the Circuit here and close the gate behind you.  *Please also note that the Circuit are not currently allowing under 16's on site.

 

TO ALL OUR CUSTOMERS -

Our country needs businesses to keep going as far as possible to protect our employees and keep the wheels turning - this is what we are doing.

Please do not hesitate to get in touch if you have questions.

We thank you for your loyalty and continued support, and wish you and your families a safe and well journey through these difficult times.


Steven, John, George, Gary, Jack, Chris, Paul