Following government advice and latest news from the UK and worldwide, we are keeping you updated here.
We are open for taking customer orders through our website and over the phone.
We ask our customers to be patient when waiting for goods as any shipment delay with Royal Mail and Couriers is out of our hands once goods have been dispatched from Merlin.
ONLINE & PHONE ORDERS
We are taking orders through our website and over the phone.
As of March 30th all of our couriers are running as normal and making daily collections of orders being dispatched. This may change over the coming days and weeks. We will keep our customers updated here.
*UPDATE 5th May - Royal Mail are reporting that they’re operating with very high volumes. Any delay in this respect is out of our control, but please be assured that at our end customer orders are being processed and dispatched at our usual same day pace (Mon-Fri).
*A NOTE TO RETURNING CUSTOMERS
If you are working from home and need your delivery sent to a different address from the address we have on record / in your account - please make this clear to us so that we can make sure alternative delivery arrangements are applied to your order.
MERLIN TRACK-SIDE SHOP, CASTLE COMBE CIRCUIT
As of Monday 30th March our trackside shop will be closed to visiting customers. The shop/showroom doors will be closed until further notice.
From 14th May we will be offering a "collect from Merlin" service. Please order via website and we will be in touch when your order is ready to collect.
TO ALL OUR CUSTOMERS -
Our country needs businesses to keep going as far as possible to protect our employees and keep the wheels turning. That is what we intend to do.
Please do not hesitate to get in touch if you have questions, and please be patient if there is a little delay in response.
We thank you for your loyalty and continued support, and wish you and your families a safe and well journey through these very difficult times.
Steven, John, George, Gary, Jack, Chris, Paul